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Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

      • Sauna’s with obvious signs of use

      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

      • Any item that is returned more than 30 days after delivery

    Buyer shall assume all risk of loss associated with the return as well as merchant, shipping, handling, restocking, and other fees, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller (a) is in receipt of the Goods; (b) has inspected the Goods; and, (c) in Seller’s discretion, has found such Goods to be free of damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

     

    Shipping, Handling, Restocking, Processing Fees, Costs and Expenses

    All canceled or returned Goods shall be subject to:

    (a) 3% administration fees

    (b) storage fees and costs associated with re-routing the Goods;

    (c) a handling and restocking fee in the amount of $499 AUD for each SweatBoxx Sauna.

    (d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (“”RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Costs and Fees.

    All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at admin@sweatboxxsaunas.com.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    Accessories

    Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
    All canceled or returned Goods shall be subject to: 

    (a) 3% administration fees 

    (b) storage fees and costs associated with re-routing the Goods; 

    (c) a handling and restocking fee in the amount of $25 AUD  

    (d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (“RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Costs and Fees. 

    All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@sweatboxxsaunas.com.

    Need help?

    Contact us at admin@sweatboxxsaunas.com for questions related to refunds and returns.

    SweatBoxx Sauna products should be considered general wellness products only. Our saunas are not designed to prevent or treat medical conditions. We recommend consulting a healthcare practitioner if you have any concerns about whether a SweatBoxx Sauna product is right for you.

    SweatBoxx Sauna products are not designed to be placed outdoors. If you choose to put your sauna outside, with or without a roof, it must have a sauna cover for the warranty to be honored.

    Care is taken to ensure consistency on each sauna but there can be slight variations in the color, grain, and texture of each wood compared to what is seen on our website.

    SweatBoxx Saunas wish to acknowledge the Traditional Custodians of the land on which we work, the Meanjin and Warrang regions. We pay our respects to Elders past, present and emerging, and recognise the continuing connection to country.

    SweatBoxx Saunas operates in both Australia and the United Kingdom providing high quality, compact,  infrared saunas at an affordable price.

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